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Frequently Asked Questions
Orders & Payments
You can easily place an order through our website. Browse your favorite KERNOR products, add them to your cart, and proceed to checkout.
We accept secure online payments through Razorpay, including UPI, debit/credit cards and net banking.
Yes. Once your order is placed, you will receive a confirmation email with your order details and Order ID.
Shipping & Delivery
Orders are typically processed within 24 hours. Delivery takes 2–4 business days within metro cities, 3–5 business days to major cities and 4–7 business days to other locations.
Once shipped, you’ll receive a tracking link via email/SMS. You can also use our Track Order page with your Order ID and billing email.
Yes, we deliver safely and on time across India. Enter your pin code at checkout to confirm availability.
Products & Ingredients
Each KERNOR creation is crafted with premium ingredients and finished with the artistry of 24K gold.
Ingredient information is listed on each product page and on the packaging. If you have an allergy, please contact our support team before ordering.
Store them in a cool, dry place away from direct sunlight and heat to keep them fresh.
Gifting
Yes. Every KERNOR order is packed in premium, tamper-proof packaging that is ready to gift.
Yes. Simply enter the recipient’s address as the shipping address at checkout.
Yes. Please visit our Corporate Gifting page or write to sales@thekernor.com.
Returns & Refunds
We offer hassle-free returns within 7 days. Please contact our support team to start a return.
Please email support@thekernor.com with your Order ID and photos. Our team provides full support in case of damage or transit issues.
Email support@thekernor.com or call (+91) 93196 40408, Monday to Saturday, 9:00 AM – 6:00 PM.
Need More Help?
Can’t find what you’re looking for? Our team is always happy to assist you.